PLEASE READ CAREFULLY THROUGH THE TERMS AND POLICIES BELOW BEFORE SIGNING OFF ON THE PROJECT/CONTRACT.

A. DEPOSITS/RETAINER AND PAYMENTS

  1. A design fee of GHC200.00 is required before conceptualizing any new custom design ideas for the client.
  2. A minimum 50% non-refundable deposit/retainer (per invoice) is required to reserve the date and to start the design process and production.
  3. The final payment is due two weeks prior to the pick-up or mailing out of invitations (regardless of other products/services per invoice).
  4. We accept Cash, Mobile Money, or Check. All checks should be made payable to Invitation Hub Ghana Limited.
  5. Final payments must be received before the release of any products.
  6. Products that are being shipped will not ship out until the balance has been paid in full.
  7. Each job is custom, so all sales are final. Therefore, all payments submitted are non-refundable.

B. PRODUCTION SCHEDULE AND RUSH FEES

  1. The client will receive a production schedule via email within 48 business hours upon receipt of the deposit.
  2. Completion dates are tentative and based on the receipt of all requested materials from the client via email.
  3. Therefore, production and delivery dates can and will be adjusted. Invitation Hub Ghana Limited will inform the client prior to adjusting dates.
  4. Each change made after the approval date will result in an extra three (3) business days added to the original due date.
  5. Please note that Invitation Hub Ghana Limited has no control over natural disasters or unforeseen circumstances. However, we will work very hard to meet every deadline. In such cases, we will work closely with the client regarding reasonable compensation.
  6. There is a 2 to 3-week production time on all ready-to-order stationery unless the designer states otherwise. This will depend on the complexity of the job.
  7. Production time on custom-designed stationery is determined by the complexity of the project.
  8. There is a 2 to 3-week production time on all social and corporate stationery unless the designer states otherwise.
  9. If the client needs invitations sooner, there will be a rush fee of 20% of the total order. This percentage applies only if materials are available and the production schedule permits.
  10. Otherwise, additional fees may apply.
  11. The designer will discuss with the client the due dates to receive all necessary information to complete the order. If you do not receive these due dates, please inquire.
  12. Please be sure of the quantity ordered before signing off on the contract. Due to the customization of the order, we will only produce the quantity listed on the invoice.
  13. If you need more invitations after the order has been completed, you will need to place a new order.

C. PROOFS AND PRINTING

  1. The client will receive a proof via email for approval or edits.
  2. A final proof will be sent for approval, incorporating any final revisions or edits.
  3. At this point, the client must sign off on the proof.
  4. If client proofing goes beyond the dates specified in the production schedule, completion dates will change.
  5. No printing will take place without the client’s approval.
  6. If the stationery is printed with errors that the client signed off on, the client will be responsible for the reprinting and purchase of additional materials.
  7. If the error is caused by Invitation Hub Ghana Limited, the reprinting and purchase of additional materials will be the responsibility of the company.

D. RETURNS

  1. Because our stationery is customized and includes a lot of handwork, it is our policy not to accept returns or exchanges due to any issues caused by the client.
  2. This includes but is not limited to event date changes after printing has occurred, event cancellation, grammatical errors, missing names/words, etc.
  3. If, for any reason, you are not satisfied with the product, please contact us, and we will determine whether a refund or exchange should be granted.

E. REJECTION/CANCELLATION OF PROJECT

  1. The client shall not unreasonably withhold acceptance of, or payment for, the project.
  2. If, prior to the completion of the project, the client observes any nonconformance with the design plan, the designer must be promptly notified, allowing for necessary corrections.
  3. Rejection of the completed project or cancellation during its execution will result in forfeiture of the deposit and possible billing for all additional labor or expenses to date.
  4. All elements of the project must then be returned to the designer.
  5. Any use by the client of those design elements will result in appropriate legal action.
  6. The client shall bear all costs, expenses, and reasonable attorney’s fees in any action brought to recover payment under this contract or in which Invitation Hub Ghana Limited may become a party due to this contract.

F. REPRODUCTION OF WORK

  1. All reproduction rights to the copyrighted work are retained by the designer.
  2. The work may not be reproduced in any form without the designer’s consent.
  3. The designer retains personal rights to use the completed project and any preliminary designs for design competitions, future publications, educational purposes, and the marketing of the designer’s business.
  4. Where applicable, the client will be given appropriate credit for the use of project elements.

G. COMPLETION/DELIVERY OF PROJECT

  1. All payments (including additional charges for added products) must be received by the dates listed under the payment schedule.
  2. Any shipping or insurance costs will be assumed by the client.
  3. Any alterations or deviations from the above specifications involving extra costs will be executed only upon approval by the client.
  4. Any delay in the completion of the project due to the client’s actions or negligence, unusual transportation delays, unforeseen illness, or external forces beyond the designer’s control shall entitle the designer to extend the completion/delivery date, upon notifying the client, by a time equivalent to the period of delay.

H. PERSONAL INFORMATION

  1. Invitation Hub Ghana Limited does not share your information with any third party outside of our company.
  2. We will only use your personal information to complete your order and collect payments.

ACCEPTANCE OF AGREEMENT

  1. By signing below and/or making the initial deposit, the above prices, specifications, conditions, terms, and policies are hereby accepted.
  2. The designer is authorized to execute the project as outlined in this agreement.
  3. Payment will be made as proposed above.